Can’t View Targeting Section in Internet Explorer 8 or 9

If you are unable to view the Targeting section of the Create Ad page, and you are using IE 8 or IE 9, please turn on Compatibility View (instructions below). If you are having this problem in another browser, please contact Support.    Click the Compatibility View icon to the right of the browser address bar. (The icon looks like […]

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Impressions Recording for Expired Campaign

Possible reasons for impressions recorded after a campaign ends are CDN (Content Delivery Network) caching: Sometimes the objects in the CDN do not die which results in impression delivery. Tags on cached pages (can also result in recorded clicks or actions) 0 0

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Seeing Page Elements Through Intromercial Lightbox

If you are seeing page elements bleeding through the lightbox effect of an intromercial, there may be a problem with z-index values. Z-index is a CSS property that sets the stack order of specific elements. An element with greater stack order is always in front of another element with lower stack order. The z-index value […]

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Using Cache Busters to Avoid Discrepancy

A cache buster is a piece of code, usually a random number, inserted into ad code so that each ad call looks unique to the browser. This prevents the browser from serving an ad that has been cached (saved in temporary memory), which can cause reporting discrepancies between parties. Implementing cache busting macros in ZEDO […]

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Ad Not Serving

The following are possible common reasons that an ad is not serving as expected. If you don’t find your answer here, contact Support. No Rate defined for the Campaign  If there is no Rate defined for your Campaign, the ad may be at a lower weight in its level, and therefore isn’t getting much exposure. […]

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Ad Rejected Due To Possible Spyware

What does it mean if an ad is rejected “due to possible spyware”? ZEDO screens all uploaded ad content for the presence of known domains. We gather our list through participation and membership in security and anti-malware communities and boards, our own proprietary list, and using Google’s Safe Browsing API. What to do if domain […]

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Unable To See Ads on the Page

Common reasons you might not see an ad you’re expecting to see are: Incomplete or problem setup  The ad is not Approved The ad has not gone live yet Campaign flight dates in the past or future Missing or incorrect tag on publisher page Zero impressions allocated to the ad Channel targeting The ad is […]

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Unable To See Ads Through Tag (Not on Page)

If you have recently uploaded or edited ads but can’t see them when you hit the tag, check for the following It has been at least an hour since the Ad was approved or changes submitted Campaign dates are valid Campaign has not already served allotted impressions for the day Ad status is Approved  The […]

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