Getting the Most Out of ZEDO Support

At ZEDO, you get more than just advanced ad serving technology. You’ll also get a team of experienced and knowledgeable professionals, thorough and detailed documentation and knowledgebase, and open lines of communication – all part of the ZEDO Premier Customer Service package offered to all our clients worldwide.

  • Basic Training
  • Implementation Professionals
  • Dedicated Account Manager
  • 24/7/365 Technical Support & Service
  • Online Help
  • Trafficking Services available

Basic Training

ZEDO’s Basic Training is a comprehensive overview of the ZEDO system and user interface, lasting between 60-90 minutes. Training sessions are done via web conference, on location, or at a local ZEDO office.

The trainer will cover basic ZEDO terminology, walkthrough of the ZEDO user interface, explain basic trafficking, setup, and reporting functions, as well as gather information and feedback about topics to cover in your Advanced Training follow-up session.

Your advanced training session will be scheduled as needed, and will cover in-depth and complex setups, ranging from custom setups for your specific business needs, or setups ranging across multiple parties, or new and advanced tracking or ad format types.

Implementation Phase

For the next 60-90 days, your account will be assigned one or more Implementation Engineers. Our Implementation Engineers are experienced in smooth customer setups, including coordinating custom development requirements, helping to prepare specialized ad formats, and connecting you with other resources at ZEDO, as needed. Your Implementation Engineer will focus on ensuring you have a smooth setup and can “go live” as quickly and painlessly as possible.

Dedicated Account Manager

Your ZEDO Account Manager will act as your advocate throughout your experience with ZEDO. Account Managers are provided as a single point of contact for all questions and issues that may arise, from Support Cases, to Product Improvement Requests, to Billing questions, Retraining Requests, and more.

24/7/365 Technical Support

Our General Support team is standing by 24 hours a day, 7 days a week to answer your technical questions. Cases are replied to within an hour, and many cases are resolved within one business day. Our skilled Technical Support team can assist you with tag implementation, campaign setup, optimization, inventory structuring, generating reports, uploading rich media, analyzing excessive or unexpected defaults and publisher payouts. ZEDO Support can also assist in some advanced features such as Self Service Advertising, ZEDO API, Ad Hoc reports, Behavioral Targeting, and Ad Network Revenue Maximizer (Ad Net Rev Max).

Support Tab

Online Support Tickets

All Support Requests are tracked online, in our Support Tab. You can access all cases you have submitted, as well as any other cases submitted by other users in your account.

All Support Tickets for your account will be accessible for up to 90 days in the user interface.

Chat Support

Our Support Team is also available to help you quickly using our Chat Support System, also accessible in the Support Tab.

Looking for more?

Your feedback is greatly appreciated. If there’s something missing in the ZEDO Support Package, or if we can help you further in any way – please reach out and let us know. Your Account Manager, Implementation Engineer, Sales Executive, and Support Team are standing by!

 

Contact ZEDO Technical Support team at support@zedo.com with Queries and Suggestions

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